The Nordstrom Experience

I’ve got a real special treat for you ladies, today. I want to talk about a store that I am sure we all have heard of, and probably have been to. Women from all walks of like have entered into their hallowed hall. Whether it be for a new pair a shoes, a blouse, or a refill of your favorite perfume. At one point or another we all have called Nordstrom our home. The company began as a shoe retailer and has since expanded its inventory to include clothing, accessories, handbags, jewelry, cosmetics, and fragrances. There are 323 stores operating in 38 states and Canada, which includes 121 full-line stores and 194 Nordstrom Racks, five Trunk Club clubhouses, two Jeffrey boutiques and one clearance store.

Recently, when doing a little research on Nordstrom, I came across an alarming amount of consumer complaints about the store. I was so shocked to see this. On one site, I found 117 negative reviews. Since there are over 300 locations, I sort of shrugged it off, but then thought about going through the consistent complaints and maybe dissecting them little bit. I’ve cut it down to two main areas that the majority of complaints revolve around. So let’s get into and see if these complaints are things you have experience in your own Nordstrom experience.

 

Customer Service

Let’s start off this Nordstrom Review with arguably the most important aspect. The Customer Service a store offers, especially one like Nordstrom, is incredibly important in creating the best possible experience for a customer. When they walk to your store, they don’t want to be greeted with frowns and disgruntled looking employees. No, they want to be welcomed in, and taken care of. They want to know that you are there to make things easier for them.

Customer Service goes beyond the walls of the store. It translates into the service that is provided over the phone or even over email. So how is the customer service that is provided by Nordstrom? I, personally think it’s amazing, but some people have had different experiences. Here is one of those experiences.

“I took my two granddaughters to Tyler Mall Nordstrom in the city of Riverside, California to buy them shoes. I was completely ignored by the employees in the shoe department. They were too busy talking to some girl young attractive girl. This is the second time that I go through this negative experience. I am not sure why they treated like this. Could it have something to with the fact that I am Hispanic and have a shaved head? While I certainly hope not, that’s how it made me feel.”

That’s exactly what you do not want. Customer leaving your store, feeling discriminated against because of their race or appearance. While that is a horrible thing that happened, I don’t necessarily know if that reflects of the company as a whole. I’ve been to the Tyler Mall. It is not the greatest mall in the world. The people in every store there are not as accommodating and welcoming as the people in Santa Ana or Los Angeles. I’d say the issue is more specific to the location at the Tyler Mall. Here is another experience someone had.

“I was shopping at Nordstrom Rack in San Jose, California with my mom and my 9 months old baby.. My baby got hungry and I thought I’ll go breastfeed him in one of the dressing rooms while my mom will shop. The 2 girls at the dressing room) told me that: “I’m sorry but I can’t let you inside. You’ll have to go and use the bathroom for that.” You are horrible… I bet you do not go home and have dinner on the toilet, but a newborn is ok to have his meal sitting on your dirty toilet… Shame on you.”

With that one I actually see both sides of the argument. Nordstrom probably has some policy that does not permit that sort of activity in their dressing room. As natural and as harmless as it may be. Though, they do need to do a better job at accommodating mothers in that position rather than sending them to the dirty public bathroom. That issue goes beyond Nordstrom. It’s an issue that every store in America needs to address. How is it that we live in a world where a man can use the ladies room, but a single mother is forced to feed her new born child by a toilet? It’s simply mad if you ask me.

 

Delivery

Starting with my own personal experience, I don’t usually order items off of sites that are not amazon. Simply because Amazon has everything that I could ever possibly need. While that may be the case, I have purchased a few items off of the Nordstrom website. Things that I found that were not in stores at a much better price. My experience with Nordstrom’s delivery has been okay. The times I have used their site to order something, I usually run into some issues. It’s a miscommunication of some sort or an incredible delayed or unexpected delivery. Apparently, I am not alone in this. This is some I just found about. Here is what some people are saying about their experience.

“I ordered two items. They split the shipment for some reason. One package made it to me, the other did not. I emailed Nordstromrack.com. They sent out a rep to trace it and got back to me with the results. They were not able to find it. They totally lost it. Nordstromrack.com never replied to me. Their chat helpline has a constant 50+ wait. I’ve tried calling and doing the “we’ll call you back” and they don’t call back. A cashier at a Nordstrom Rack store tried to help but was stonewalled by Nordstromrack.com help. Why are they keeping my money when I do not have the goods!!!?”

That’s pretty bad, if ask me. My packages were a little late. This lady never got one of her packages and there was no refund. I guess by her standards, my delivery experience was top notch.

 

Here is another experience that was had.

 “I order a pair of jeans from this Nordstrom.com. Excited about it finally arriving, I opened the box and found a pair of shoes instead of my jeans. Which was disappointing and frustrating. I will never order from this site ever again!!! Only if I had read the reviews beforehand.”

Okay, that’s just pure laziness on their part. Come one, Nordstrom! I am really trying here, but you keep doing things that really make me want to jump ship.

 

Conclusion

I’ve got to be honest with you, ladies. I am sort of torn. I don’t really know what to think. While there is a great deal of evidence stacked against some branches at Nordstrom, I don’t it’s enough for me to call quits on one of my favorites store. I guess I will say that they simply need to l clean up their act just a bit. All that was mentioned can be remedied. Again, it’s a big company with over 300 stores just in the United States. There’s bound to be issues. The great thing about every issue is that there is always a solution. Thanks again, ladies for reading my posts. It means the world to be. See you next time!